Frequently Asked Questions (FAQ)

Welcome to the Olaxmart Help Center! Here you’ll find answers to the most common questions about buying, selling, safety, and using our platform.

🔹 GENERAL

Q1: What is Olaxmart?
A: Olaxmart is an online marketplace that allows users to buy, sell, or rent items locally. It’s free, easy to use, and helps you connect with people in your area.

Q2: Is Olaxmart free to use?
A: Yes! Posting ads, browsing listings, and chatting with users are all completely free.

Q3: Do I need to register to use Olaxmart?
A: You can browse without signing up, but you’ll need to create an account to post ads or contact other users.

🔹 FOR SELLERS

Q4: How do I post an item for sale?
A:

  1. Log in to your account
  2. Click “Post an Ad”
  3. Upload photos, add details, and set a price
  4. Click “Submit” – that’s it!

Q5: What can I sell on Olaxmart?
A: You can sell items like electronics, furniture, vehicles, clothing, home appliances, and more. View our guidelines to ensure your item is allowed.

Q6: How do I edit or delete my listing?
A: Go to My Listings, select the item, and choose “Edit” or “Delete.”

🔹 FOR BUYERS

Q7: How do I contact a seller?
A: Click on the listing you’re interested in and use the “Chat” or “Call” option to contact the seller directly.

Q8: Can I negotiate the price?
A: Yes! Most sellers are open to reasonable negotiation, especially for used items.

Q9: How do I stay safe when meeting someone?
A: Always meet in public places during the day. Check our How to Stay Safe page for more tips.

🔹 ACCOUNT & PROFILE

Q10: How do I reset my password?
A: On the login page, click “Forgot Password” and follow the instructions to reset it via email or mobile.

Q11: How can I update my profile information?
A: Go to your profile settings to update your name, photo, location, and contact details.

Q12: Can I delete my account?
A: Yes. Contact our support team at support@olaxmart.in to request account deletion.

🔹 SAFETY & REPORTING

Q13: What if I encounter a scammer?
A: Immediately report the user or listing and avoid further contact. You can also email us at support@olaxmart.in.

Q14: How does Olaxmart protect users?
A: We monitor listings, offer a reporting feature, and provide safety tips to help users trade securely.

🔹 PAYMENTS & FEES

Q15: Does Olaxmart take a commission?
A: No, Olaxmart does not charge any commission or fee for regular listings.

Q16: Are payments made through the platform?
A: No, all payments are made directly between buyer and seller. Use secure methods like cash or verified UPI transfers.

🔹 NEED MORE HELP?

If your question isn’t listed here, feel free to contact our support team:

📧 Email: support@olaxmart.in
đź“Ť Address: 94, Radhey Shyam Park, Sahibabad, Ghaziabad, UP, Pin-201005.